The blur and uncertainty will have lasted more than six hours for Facebook and millions of people worldwide.
The social network and Instagram – its photo-sharing application -, WhatsApp, Messenger, Facebook – its messaging applications – slowly came back online on the night of Monday, 4 to Tuesday, 5 October, after an outage of unprecedented length. For the Californian group, already much criticized.
“A huge community of people and also businesses around the world who depend on Facebook now: We’re sorry. We are working hard to give you back access to our apps and services and are happy to tell you that they are coming back online at this time,” the company tweeted around 12:30 am12:30 am PST after the outage had started shortly. Before 6 pm.
Technical or cybersecurity issues that temporarily block access to sites and applications are not uncommon. But according to the Downdetector platform, which tracks digital service outages, and which recorded more than five million reports from around the world during the first hour of blockage, this outage is “the largest ever observed.”
“As if someone had unplugged all the cables.”
This incident also affected the employees of the platform. “It’s a mess here; all internal systems are down too,” an anonymous source told an Associated Press reporter during the blackout. “Employees were unable to enter the buildings this morning even though they wanted to start assessing the extent of the outage where their badges were not working this time in,” added a reporter for the New York Times.